Engineering support

Reliable Engineers when you need them

On-demand engineers, vetted by experts, IR35-safe, contract-free and ready to keep your operations moving.

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Why choose Shift Hero?

Engineers, Not Recruiters

Shift Hero was built by engineers who understand the pressures of keeping production running. That’s why every engineer we supply is vetted by experienced professionals, not recruiters, to ensure you get the right skills for the job, every time.

Read more about why Shift Hero is different

Engineers Provided by Engineers

Cut Downtime, Keep Moving

Every minute counts on the shop floor. Shift Hero helps you reduce downtime, whether planned or unexpected, by connecting you to skilled engineers within hours. No long hiring cycles. No red tape. Just fast, reliable support.

Accelerate Your Production

Support When You Need It

Unexpected absences? Sudden breakdowns? With Shift Hero, you’re never left short-handed. Gain access to a trusted network of on-demand engineers, ready to step in whenever and wherever you need them.

Always Be Prepared
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We're here to support your businesses engineering needs 24/7 365 days a year

Shift Hero connects you with expert engineers, fast, flexible, and fully compliant. Minimise downtime and get your business moving again.

  • Maintenance Support - Reinforce your in-house team during peak periods or backlog work without over-staffing.
  • Project Installation - Deploy skilled labour during installations or upgrades where extra support is needed short-term.
  • Holiday & Sickness Cover - Stay operational with flexible engineer cover for planned or unexpected absences.
  • Smart Staffing Strategy - Scale support up or down based on demand with zero long-term commitment.
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What we offer

Real time matching

We rapidly connect your request to a vetted engineer with the right skills, availability, and compliance status, without waiting for a call-back or agency admin.

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Integrated shift management

From booking to compliance to hours worked, everything is handled in-platform, reducing paperwork and eliminating delays.

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Transparent spend tracking

Track every hour worked, engineer deployed, and cost incurred, giving you full visibility and control over your shift cover budgets.

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Geo-tagging & clock-in system

Our app-based location tracking and clock-in features ensure transparency, accurate timekeeping, and a reliable audit trail, giving you confidence that shifts start and finish on time.

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Safe Contractor and IR35 Compliant

Shift Hero helps you achieve total compliance and be audit ready.

Who we support

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FMCG

Reliable engineers to keep fast-moving consumer goods production running smoothly and efficiently.

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Food & Beverage

Specialist support for food processing, packaging, and hygiene-compliant operations.

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Pharmaceutical

Compliance-focused engineering for cleanroom environments and regulated manufacturing.

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Automation

Skilled support for robotics, PLC systems, and high-tech automated production lines.

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Utilities

Engineering services for water, gas, and energy infrastructure—minimising disruption and downtime.

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Packaging

Experienced engineers to maintain and optimise packaging and bottling equipment.

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Petrochemicals

Technical support for hazardous environments with a focus on safety and operational integrity.

How it works

From request to deployment, here's how Shift Hero makes engineering support seamless and reliable.

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1. Request Engineer

Submit your shift or support request via our platform, 24/7 access, no contracts required.

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2. Get Matched

We instantly match you with qualified, vetted engineers based on your specific needs and location.

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3. Deploy & Support

Engineer is deployed rapidly, with full Shift Hero support, audit-ready documentation, and 100% transparency.

Ready to join a long list of customers who are already using Shift Hero?

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Frequently asked questions

  • Maintenance support - Reinforce your in-house team during peak periods or backlog work without over-staffing.
  • Project installation - Deploy skilled labour during installations or upgrades where extra support is needed short-term
  • Holiday and sickness cover - Avoid productivity dips by covering planned or unplanned absences with qualified professionals.
  • Smart staffing strategy - Scale support up or down based on demand, without committing to full-time hires or long contracts.

Yes, all engineers are vetted by our senior team, site-experienced, and equipped with relevant industry qualifications (e.g., food safety, GMP, pharma).

No, our model is entirely pay-as-you-go. Use us once or 100 times, with no minimum spend or commitment.

Our elite engineers are renowned for their expertise in various fields, including mechanical, electrical, and software engineering. They excel in troubleshooting complex issues, implementing preventive maintenance strategies, and optimising operational workflows to ensure peak performance and reliability.

We verify all compliance engineers to ensure they hold the relevant and up to date certificates, with regular audits carried out to ensure validity.

There is no fee to use the Shift Hero platform or app. We are currently creating more brilliant features as add-ons which we know you'll love. These are optional add-ons which will not affect the current functionality of the platform. Pricing for additional add-ons may apply.

Shift Hero will invoice you directly for all engineer shifts at your site. Our system logs the time the engineer starts and finishes the shift, so you can rest easy knowing you only pay for the time spent on the job.

We will endeavour to send out another Shift Hero who matches the skill set required to fulfil the shift, so you won't be left without.

Yes, Shift Hero is one of the specialist engineering support services provided by ECS-UK, a leading UK-based engineering hub that delivers expert solutions across automation, maintenance, controls, and rapid-response manpower.

Backed by decades of hands-on industry experience, ECS-UK is trusted by manufacturers, OEMs, and utilities to optimise performance, reduce downtime, and deliver smart, scalable engineering support.

In addition to Shift Hero's on-demand engineering cover, ECS-UK offers project delivery, control system integration, industrial automation, remote diagnostics, and long-term maintenance planning. Explore all ECS-UK services here.

Shift Hero offers rapid deployment, with engineers often available on-site within hours. Whether it’s a breakdown, staffing shortfall, or planned maintenance, we mobilise resources fast.

Shift Hero provides engineering support across the UK. As part of ECS-UK, we serve all industrial hubs and remote locations, with coverage extending across food & beverage, automotive, pharmaceutical, and utilities.

Absolutely. While Shift Hero specialises in on-demand cover, we regularly support multi-week contracts, recurring shifts, and embedded project teams, seamlessly integrating with your ops and planning cycles.
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